Refund policy

Thank you for shopping with Family Habits Lab. Because we sell digital products only, this policy explains how refunds, exchanges, and cancellations are handled for digital downloads, courses, memberships, and other non-physical goods.

Scope

  • This policy applies to all digital products sold at Family Habits Lab, including downloadable files (PDFs, workbooks, planners), online courses, membership access, and any other non-physical content.

Digital Product Delivery

  • All products are delivered electronically via download link, emailed file, or member-area access after payment is completed.

  • Download links or access credentials may have expiration windows as noted on the product page. It is the buyer’s responsibility to download or save files within the stated timeframe.

General Refund Policy

  • Because digital products are delivered instantly and cannot be returned in the same way as physical goods, digital purchases are generally non-refundable once delivery or access has been granted.

  • We will consider refund requests on a case-by-case basis in exceptional circumstances, such as:

    • Technical issues that prevent access and cannot be resolved within a reasonable time.

    • Files are corrupt, incomplete, or materially different from the product description.

    • Duplicate charges or clear payment-processing errors.

How to Request a Refund

  • To request a refund or report an issue, contact us within 7 days of purchase (or a different window if you prefer to set one) at info@familyhabitslab.com or through our website contact form.

  • Include your order number, the email used for purchase, the product name, and a clear description of the problem. Attach screenshots or error messages when possible.

What We Will Do

  • We will acknowledge your request within 48 business hours and aim to resolve the issue within 5 business days.

  • Remedial actions may include reissuing download links, providing replacement files, granting temporary access, or issuing a full or partial refund at our discretion.

  • If a refund is approved, it will be returned using the original payment method and may take several business days to appear on your statement depending on your bank or payment provider.

Subscriptions and Memberships

  • For subscription or membership products, cancellation and refund terms are specified on the product page and in our Terms of Service.

  • Generally, recurring payments can be canceled to prevent future billing, but refunds for already-fulfilled subscription periods are handled case-by-case.

Exceptions and Abuse

  • We reserve the right to refuse refunds for purchases that show clear evidence of fraudulent behavior, abuse of refund policy, or violation of our Terms of Service and license agreements.

  • If you request a refund after repeatedly downloading or using the product in a way that demonstrates you received the benefit, we may deny the refund.

Chargebacks

  • If you file a chargeback before contacting us, we will attempt to resolve the issue directly. If a chargeback is reversed in our favor because we provided proof of delivery and access, you may remain liable for the charge and any related fees.

Contact and Support

  • For help with downloads, access, or refund requests, email info@familyhabitslab.com or use the contact form on our website.

  • Please include your order number and a description of your issue to help us resolve your request quickly.

Updates to This Policy

  • We may update this policy from time to time. The version posted on our website is the current policy. Material changes will be posted with an updated effective date.