FAQ

General

• What does Family Habits Lab sell?
  We sell digital products about family life (PDFs, planners, workbooks, online courses, and membership content). No physical items are sold.

Orders & Delivery

• How will I receive my purchase?
  After payment, you’ll receive an order confirmation by email with a download link or access instructions. Some products are delivered via a member area or a third-party course platform; details are on each product page.

• When will I get my order?
  Most purchases are available immediately after payment. In rare cases,, delivery may take up to 24 hours while we verify and process your order.

• My download link expired / I didn’t receive an email — what do I do?
  Check your spam folder first. If you still can’t find it, contact support with your order number and purchase email and we’ll reissue the link or provide access.

Taxes

• Will I be charged tax?
  Applicable taxes (VAT/GST/sales tax) may be added during checkout based on local laws and your billing address. Any taxes charged appear on your order receipt.

Shipping

• Do you ship physical products?
  No. We sell only digital products, so there are no shipping options or shipping fees.

Refunds & Returns

• Can I get a refund for a digital product?
  Digital products are generally non-refundable once delivered. We consider refund requests case-by-case for technical problems, defective files, or processing errors. See our Returns & Refunds Policy for details.

• How do I request a refund or report a problem?
  Email support with your order number, purchase email, product name, and a brief description. Include screenshots or error messages if possible.

Accounts & Access

• Do I need an account to buy?
  You can usually check out as a guest, but creating an account lets you access purchased items, download history, and member-only content.

• How do I reset my password?
  Use the "Forgot password" link on the login page. If you don’t receive a reset email, contact support.

Licenses & Usage

• Can I share or resell your products?
  No. Purchases come with a limited license for personal or internal business use only unless a specific commercial or multi-user license is purchased. You may not redistribute, resell, or publicly publish our files without a license.

• Do you offer commercial or team licenses?
  We may offer extended/commercial licenses for some products. See the product page for licensing options or contact us to discuss a custom license.

Technical Issues

• What file types do you provide?
  File types vary by product (PDF, ZIP, MP4, course platform access). Each product page lists the file types included.

• I can’t open a file — can you help?
  Yes. Tell us the file type, the device and app you’re using, and any error messages. We’ll provide troubleshooting steps or an alternative file format if available.

Security & Privacy

• Is my payment information secure?
  Payments are processed by trusted third-party providers; we do not store full payment card details. See our Privacy Policy for how we handle your data.

• How do you use my personal information?
  We use your information to process orders, deliver products, and communicate about purchases. For full details see our Privacy Policy.

Legal & Copyright

• Who owns the content?
  Family Habits Lab or our licensors retain all intellectual property rights. Purchasing a product grants only the license described on the product page.

• How do I report copyright infringement?
  Contact support with details of the allegedly infringing content and your contact information. Include proof of ownership if available.

Support & Contact

• How do I contact support?
  Email: info@familyhabitslab.com or use the contact form on our site. Include your order number and purchase email for fastest help.

• What are your support hours?
  Our typical response time is within 48 business hours. Include urgent in the subject line for time-sensitive delivery issues.

Other

• Can I get bulk discounts or affiliate partnerships?
  We may offer bulk or partnership options for certain products. Contact us with details of your request and we’ll respond with available options.

• Do you have a newsletter?
  Sign up on our site to receive updates, product launches, and occasional promotions. You can unsubscribe at any time.